Q: Stock Questions
1) What if I want to place an order for an item you haven’t listed on the website?
Unfortunately, we do not take any orders for products which are not listed on our website.
2) Can I reserve a product while I am redecorating my house/I am on holiday?
Yes, you can reserve an item by making a full payment for the product.
3) Can I reserve an item and buy later as I get paid towards the end of every month?
Unfortunately we do not have this facility as item can only be reserved against full payment for the product.
4) If I reserve an item and buy later will I be charged the same product price?
Reserved item price will remain unaffected with the revised market price.
5) If an item is showing INSTORE does that mean I can’t get it delivered?
In store items are some special products for which we take orders over the phone and yes we can deliver the product at your doorstep. Placing an order for in store products kindly call us on 08456434850
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Q: Returns
1) If I received a different product how long does it take to get it sorted?
As soon as you follow the returns procedure we will start working on your request and then it will take 12 working days. (Subject to UK mainland deliveries any other place may require additional time)
2) How much time does it take to replace a faulty product?
As soon as you follow the returns procedure we will start working on your request and then it will take 34 working days. (Subject to UK mainland deliveries any other place may require additional time)
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Q: How do I track my order?
It is incredibly easy to track the delivery status of your order.
Simply look at the right hand side of the page and click the button that says "Track Your Order Here" this will open a new window that displays our delivery partners website.
Enter the customer reference number that was generated when you place your order and website will be able to tell you where your delivery is.
In the unlikely event that this returns no information then please use our feedback form and we will do everything we can to help get your parcel delivered as swiftly as possible.
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Q: Why was my credit card order declined by Protx?
1) Address not matched with credit card registered address.
The address you enter must be exactly how it appears on the credit card statement
2) Your bank might have declined your card Due to increase in web fraud most of the UK banks are taking precautionary measures for Online payments by blocking the cards
if the payment amount is high or if there are any unusual web shopping or if you haven’t done any purchases in past.
Please contact your bank and let them know that you are trying to place an order and they will remove the block from your card.
3) If you have recently moved house and trying to use the new address as your delivery address it might decline.
It takes more than 48 hours for the Credit card records to be populated on World Wide Web.
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Q: How do I extend my warranty and what are the terms and conditions
Repair protection plan
if we can’t repair it, we’ll replace it.
What is a repair protection plan?
a repair protection plan is a simple way to avoid the cost and hassle of repairing electrical products. It’s like your manufacturer’s guarantee, but you can keep the peace of mind for as long as you want. Plus, it’s better than a guarantee, because it includes damage caused by accidents.
How does it work?
It takes the hassle and expense out of breakdowns. If your product breaks down or is damaged by accident, all you have to do is:
1. call our hour helpline. They will give you the number for a qualityapproved repairer near you.
2. Arrange a date and time for your repair.
3. Relax. The engineer will fix your product. If it can’t be repaired economically, you will be given a brand new replacement.
Why choose a repair protection plan?
If your product breaks down, we’ll repair it.
If an accident damages your product, we’ll repair it.
If we can’t repair it, we’ll give you a brand new replacement product.
In other words, you don’t have to worry about repair bills. Repair protection plan gives you peace of mind.
The advantages for you include:
no unexpected repair bills.
Protection that includes damage caused by accidents.
Callout, parts and labour all included.
Repairs by qualityapproved, authorised engineers.
No limit to the number of repairs you can claim.
New for old replacement if we can’t repair your product.
Protection by the specialists
the plan is provided by domestic & general, the specialists in electrical product protection. D&G have been protecting appliances in Britain’s homes for over 50 years and protect over 5 million products.
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